Shipping policy

DOA policy 

dead on arrival 

If by chance your betta arrives dead we will credit you for a purchase from our store. SHIPPING IS NON REFUNDABLE you as the consumer are responsible for the shipment of live fish. 

IN ORDER FOR US TO HONOR A DOA OR WRONG FISH CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING).

Please take a picture for us showing the loss in an UNOPENED BAG- it can just be a picture taken with your smart phone. Email us at savageaquatic@gmail.com with photographs of dead fish attached.